Fyde Privacy Policy

Fyde, Inc.

Privacy Policy

Last Updated: Sep 16, 2020

About this Privacy Policy and Fyde

We at Fyde (Fyde, Inc. and our affiliates) are committed to protecting your privacy. This Privacy Policy applies both to our Website (www.fyde.com) and to our associated mobile applications (Mobile Apps), owned and controlled by Fyde (collectively, the “Services”). This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. This Privacy Policy also applies to the information we collect when you otherwise interact with us (for example, via email or customer support requests). If you do not agree with the data practices described in this Privacy Policy, you should not use our Services.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification to our app if you have it installed). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and how you can help protect your privacy.

If you have any questions about this Privacy Policy, or the treatment of information you provide us, please contact via email at privacy@fyde.com or by postal mail at Fyde, Inc. 345 California Avenue, Palo Alto, CA 94306, USA, Attn: Privacy.

Fyde, Inc. is the controller for the purposes of the General Data Protection Regulation (the “GDPR”), a company incorporated in Delaware, with its registered address located at 345 California Avenue, Palo Alto, CA 94306.

Our representative in the European Union is our affiliate Fyde Portugal, Unipessoal Limitada, a company incorporated in Portugal, company number 514 574 496, with its registered address located at Rua D João IV, 429 4000-303 Porto, Portugal. You may contact our representative by writing to this postal address or by emailing portoadmin@fyde.com.

Collection of Information

1. Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you submit a support ticket or otherwise communicate with us, by requesting or providing feedback. The types of information we collect include your email address and any other information you choose to provide, including your name, phone number, company name, or your comments. If you create a support account, we will also collect and retain login information connected to that account.

2. Information We Collect Automatically

When you use the Website:

Log Information: We log information about your visit to our website, including access times, pages viewed, your IP address and the page you visited before navigating to our website.

Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version and mobile network information. We collect information about the computer you use to visit our website, including the type of browser, operating system and carrier network information.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Website and your experience, see which areas and features of our Website are popular and count visits. For more information about cookies, and how to disable them, please see “Your Choices” below.

When You Use the Mobile Applications:
Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version. We also collect other information that your operating system may provide, such as mobile network information, carrier network information, gender, location (city/country/continent) and IP address.

Threat Information: We collect (untrackable) information related to the potential cybersecurity threats to which your device has been exposed and the Services as they were used to detect these threats. Information collected may include names of blocked threat domains; domains and URLs that look like threats; aggregate total of domains blocked and/or processed; security check results, for networks and legitimate sites; application analytics for improving the Services.

3. How We Use Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.

We use the information you provide to us:

  • To provide you with our support services, when requested by you;
  • To maintain and improve the Services;

We use the information we collect about you:

  • To provide you with our Services;
  • To maintain our Services;
  • To monitor and analyze trends, usage and activities in connection with our Services, allowing us to improve them; To serve you and others with advertising through Google and social media, including Facebook, Google AdWords, Instagram and Twitter.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. Reasons may include:

  • For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract
  • For compliance with a legal obligation to which we are subject to;
  • For our legitimate purposes of monitoring and improving our Services and running our business.

4. Transfers of Your Information

Fyde is based in the United States. By accessing or using the Services or otherwise providing information to us, you acknowledge that your information will be processed in the U.S. and EEA.

5. How We Share Information We Collect

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Fyde or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company;
  • We share information with our support service provider, Freshworks, which is based in the USA, when you lodge a request for support, for the purposes of providing our support services;
  • We share information with our error tracking provider, Sentry, which is based in the USA, for the purposes of improving our service quality;
  • We share information with our cloud providers, including Amazon Web Services and Google Cloud Services, to store your information;
  • We also share your information with our advertising and social media partners (including Facebook, Instagram and Google), where they require the data to select and serve relevant advertisements about our Services to you and others. In the case of the Mobile Applications, this data is limited to geographic app installs and de-identified information that the mobile device operating system provides directly (such as gender and age group). Please check the “Cookies” section of this Privacy Policy for the information shared from the Websites.
  • We also share your information with our Portuguese affiliate, Fyde Portugal – Unipessoal, Lda., for the purposes of providing you with the Services.
  • We may also share aggregated, untrackable or de-identified information, which cannot reasonably be used to identify you.

6. Cookies and Similar Technologies (Websites only)

What are Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device.

We use the following categories of cookies in Website:

Performance Cookies

These cookies collect anonymous information on how people use our website and app. For example, we use Google Analytics cookies to help us understand how customers arrive at our website and app, browse or use our website and app and highlight areas where we can improve areas such as navigation, user experience and marketing campaigns. The data stored by these cookies never exposes personal details from which your individual identity can be established.

Google Analytics is a system used by many websites to record information about who visits a website. Google sets five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at google privacy analytics overview page.

Functionality Cookies

These cookies allow us to:

  • Remember choices you make such as the country you visit the Website from, and language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to customize your experience. The information these cookies collect is anonymous and they cannot track your browsing activity on other websites.
  • Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.
Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Facebook, Instagram and Google AdSense to provide you with more personalised advertisements when visiting other websites.

Social Media Cookies

These cookies allow you to share what you’ve been doing on the website and app on social media such as Facebook, Instagram and Twitter. These cookies are not within our control. Please refer to the social media networks’ respective privacy policies to understand how their cookies work.

Cookies on the website:

Some of the cookies on the website are set by us and some are set by third parties who are delivering services on our behalf.

Cookies set by us
Cookie name Purpose Type and duration
userHasGivenConsent Prevent cookie consent form from being shown again if you have consented to cookies. Persistent
Third party cookies
Cookie name Purpose Type and duration
1P_JAR, SAPISID, HSID, SSID, S, ANID, SID, NID, APISID, SIDCC, UULE, OTZ Google analytics tracking cookies, which are used for us to count the visitors to each page. Persistent
Fbm_107058696704183,fr, lang Facebook analytics cookie. Persistent
csrf_same_site, twid, csrf_same_site_set, ct0, dnt, _ga, guest_id, kdt, tfw_exp, _twitter_sess, ads_prefs, auth_token, personalization_id, remember_checked_on, _gid, lang Twitter analytics cookie. Persistent
BizoUserMatchHistory, BizoID, lang, _lipt, bcookie, sdsc, _guid, _ga Linkedin analytics cookie. Persistent
Controlling or deleting cookies:

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

Information on deleting or controlling cookies is available at www.AboutCookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on at Google analytics Opt-out Browser ad-On.

If you’d like to opt out of other third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

7. Security

Fyde takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it: for example, all connections between our app and our servers are protected using TLS; all our backups are encrypted at Rest and while In-Transit; we regularly audit accesses to our infrastructure; and we make sure that only authorized team members are allowed access to sensitive data flows.

You should be aware that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the app or the website while it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we use strict security policy and procedures to prevent unauthorized access. All Information is protected using appropriate physical, technical and organizational measures.

8. Your Rights: How to Access and Control Your Personal Data

You have the following rights in relation to personal data relating to you that we process:

  • You may request access to the personal data concerned.
  • You may request that any incorrect personal data about you that we are processing be rectified or restricted from processing;
  • You may also ask to receive a subset of the personal data we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such personal data to another party. In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
  • If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal complaint with your supervisory authority.
How to exercise your rights:

To exercise any of these rights, please contact us at privacy@fyde.com or by mail at Fyde, Inc., 345 California Avenue, Palo Alto, CA 94306 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

If you wish to delete or deactivate your use of our Services, you can delete our apps from your mobile device.

9. Data Retention

We process personal data (for example, email, first name, last name) only for so long as it is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

10. Marketing and Promotional Communications

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Fyde account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

You may opt out of receiving promotional emails from Fyde by following the instructions in those emails or by emailing hello@fyde.com and requesting to be removed from our mailing list. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Fyde, Inc.
345 California Avenue
Palo Alto, CA 94306
United States of America